Research Projects

Surveys and evaluations

  • Online surveys to investigate business communication challenges.
  • Online survey to identify knowledge gaps and learning needs in relation to a based CRM system.
  • Stakeholder attitude evaluation for a government business unit.

Analysis and reports

  • Assessment of intranet pages visitor statistics for a government business unit.
  • Analysis and synthesis of website visitor statistics for an electricity distributor.
  • Synthesis and evaluation of customer contact centre proposals for an energy retailer.
  • Synthesis and evaluation of learning needs surveys.

Business processes

  • Business analysis and evaluation of processes and activities in division of a major bank.
  • Process mapping and documentation consistency standards evaluation across a major transformation project in a major bank.
  • Research to assist a business services consultancy gain quality standards accreditation.