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Surveys and evaluations
- Online surveys to investigate business communication challenges.
- Online survey to identify knowledge gaps and learning needs in relation to a Salesforce.com based CRM system.
- Stakeholder attitude evaluation for a government business unit.
Analysis and reports
- Assessment of intranet pages visitor statistics for a government business unit.
- Analysis and synthesis of website visitor statistics for an electricity distributor.
- Synthesis and evaluation of customer contact centre proposals for an energy retailer.
- Synthesis and evaluation of learning needs surveys.
- Business analysis and evaluation of processes and activities in division of a major bank.
- Process mapping and documentation consistency standards evaluation across a major transformation project in a major bank.
- Research to assist a business services consultancy gain quality standards accreditation.