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Training and coaching
- Delivery of multiple training modules for a Salesforce.com based Client Relationship Management (CRM) system.
- Training operational staff on a new client, rental and asset management system.
- Training public sector staff and managers on a new performance management system.
- Training of project participants on project processes, communication methods and key messages.Training of project participants on process mapping and process documentation standards.
- Workshop facilitation and coaching to develop proposal strategies and key themes for various major infrastructure projects.
- Workshop facilitation and coaching to develop content for various infrastructure project proposals.
- Workshop facilitation and stakeholder consultations to identify communication needs and challenges to develop a range of communications strategies.
Stakeholder engagement and consultation
- Consultation with project participants to identify project challenges, difficulties and documentation methods.
- Stakeholder consultation to identify needs and content for various documentation projects.
- Stakeholder consultation to identify current and proposed processes for various change projects.
- Consultation with project participants to identify content for project reports, newsletters, bulletins, case studies, and personnel profiles.
- Audience consultation to identify attitudes, issues, needs and challenges for various change and marketing projects.